EXCHANGE and REPAIR

All our products are handcrafted by Indian artisans, hence it might have slight irregularities which only add to its beauty. 

WE DO NOT ACCEPT RETURNS/REFUNDS ON ORDERS ONCE PLACED, WE ONLY OFFER EXCHANGE AND CREDIT-NOTE under special circumstances, which can be ONLY be redeemed on our website.

XXESSORIES accepts Returns and Exchanges ONLY if :

• Product (s) delivered is inaccurate than the one ordered

• Product (s) delivered is damaged on receipt

 

EXCHANGE POLICY- INDIA

• We only exchange products and do not refund in case the customer doesn’t like the product(s). Request for which needs to be raised within 2 days of delivery.
• Customized orders and items on sale are NOT ELIGIBLE for exchange.
• A product can be exchanged only ONCE through the course of an order.
• For exchange, customers need to bear pickup & re-shipping charges of ₹300/- (PAN India)

 

EXCHANGE POLICY- INTERNATIONAL

• Refunds are applicable ONLY in case of lost shipments.
• International orders are NOT ELIGIBLE for exchange.
• Exchange is accepted ONLY if the order is damaged in transit or the customer has received the wrong product. Request for which needs to be raised within 2 days of delivery.

 

STEPS TO FOLLOW FOR EXCHANGE & REPAIR:

• Kindly inform us within 2 days of delivery, by e-mailing us at contact@xxessories.in with the order number and product picture.
• Once the concerned team checks the description & confirms the damaged/ incorrect product, an email confirmation will be sent to the customer regarding the approval of the exchange or repair.
• The product must be packed in the same packaging before it is couriered by the customer to our billing address (mentioned below).
• Shipping / Reverse pick-up / Re-shipping charges for exchanged items will be borne by the customer only.
• The repaired or exchanged piece will be re-shipped only after the original product is inspected by the Quality Check team and the defect/ quality is confirmed. 
• The product must be unused and untampered to be eligible for exchange. In case a used product is sent for exchange, the product will be returned to the customer and the exchange shall not be processed. 
• It may take longer than usual time to ship the exchanged product. 
• All exchanges are subject to stock availability.

 

Our Billing Address:

Xxessories, 11, Haji Habib Building, Raghunath Maharaj Street, Mandawi Koliwada, Masjid Bunder (W), Mumbai - 400003.

 

For any further assistance feel free to contact us at :

+91-9619621224 (10AM-6PM IST) 

Or email us at contact@xxessories.in